preloader

Refund and Returns Policy

Return Policy

At Bookish, we strive to provide the best reading experiences for your little ones. However, we understand that there might be occasions when you’d like to return the Bookish box. Please take a moment to familiarize yourself with our return policy:

  1. Eligibility for Returns: Customers are eligible to return the Bookish box only if all items inside the box remain unopened and in their original packaging.

  2. Return Window: Returns must be initiated within 5 working days from the date of receipt. Any requests after this period will not be entertained.

  3. Initiating a Return: To begin the return process, please contact our customer support team with your order details. They will guide you on the next steps.

  4. Refunds: Once we receive the returned box and verify that all items are in their unopened condition, a refund will be processed within 5 working days of receiving the box. The refund amount will be credited to your original payment method shortly after, depending on your bank’s policies.

  5. Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

  6. Exceptions: Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for return.

  7. Return Address: Bookish
    5 Charles Place
    Colombo 03

© 2023 bookish